We endeavour to ship orders within 7 working days of the date of order but this may take longer with more complex prescription orders. If your prescription is complex, there may be a slight delay if our optometrists need to contact you about your order.


We try to ensure that even the most complex prescriptions are dispatched within 12 working days of being authorized by our optometrists and lab technicians.

But should you need your glasses more urgently, do contact us and we can try to speed up your order.


As soon as your order has been checked and verified by our optometrists, a confirmation email will be sent to you and your order will be processed and dispatched without delay.


If at any time you want to know the status of your order, you can contact us at or via our website and we will respond to you promptly.