FAQ

FREQUENTLY ASKED QUESTIONS

Are you GOC registered?

Yes, rest assured we have partnered with a UK opticians who are GOC, (General Opticians Council),  registered so we we are held to the same high standards of the General Opticians Council.

 

How long will it take for my glasses to arrive?

We endeavour to ship orders within 7 working days of receiving your order, but this may take longer with more complex prescriptions, but on the plus side, less complex orders could be ready within 1 day. Please see our “Delivery Information” page for my details, and feel free to “contact us” we like the contact

 

Will my glasses be under warranty?

Yes, of course – all frames come with at least a 1 year warranty, in most cases 2 years.

 

How can I order prescription glasses online?

It’s easy and you can do it from the comfort of your own home without being pressured into buying by pushy sales staff. Simply follow our online “how to order” guide  and get your glasses delivered to your home.

 

How safe is it to order online?

Pretty safe – since your rights are equally as applicable online as in store, or at least it is if you buy with us. That’s another good reason to shop with O.G.S. Have a look at our “Secured Payments” page for more details.

 

Which payment methods can I use?

The usual kind of payment methods.

 

Do you sell abroad?

In most cases yes, but do check with us to make sure that we cover your particular country.

 

Can I buy just frames from you without having a prescription?

Yes, of course – simply click “Frames Only” on the product page, select “No Tints”, “No Lenses”, and “No Coatings”, then you can check out as usual.

 

What will I need to have to order my glasses from you?

A prescription obtained from an optometrist within the last minute – 24 months.

 

How do I get my pupillary distance (PD) ?

This measurement is easy to get. Simply ask your optometrist for this additional measurement

or

Ask a friend or family member to measure from the centre of one pupil to the centre of the other, using a standard ruler whilst you are looking directly ahead. Make sure you like the person you ask because they will have to get close to you to get this measurement. Please see our “Pupillary Distance Explained” page.

 

How do I get a prescription?

Simply ask your optometrist when having your sight tested and don’t take no for an answer!

 

I’m having some difficulty entering my prescription details, can I send a copy of my prescription to you?

Yes, of course. You can follow the option to attach your prescription and let us figure out what your optometrist means.

 

Can you help me understand my prescription?

Yes, of course. Simply send it to our or attach it to your order.

 

How recent should my prescription be?

Your sight test prescription should have been obtained within the last 24 months to ensure greater accuracy.

 

Why don’t you offer bifocal or varifocal lenses online?

Bifocals and varifocals are tricky, so we would recommend going to an optician to get these lenses. But that doesn’t stop you from still buying frames from us and letting us construct your glasses once you send us your varifocal or bifocal lenses, or having your opticians construct them once we send you the frames